![]() ![]() It's now been another few weeks and no one answers my emails or calls. He also did not have a ladder to use to take off the stickers. He also did not have the screw caps he was supposed to have to fill in the holes in our door they installed. He also showed up unannounced (home depot was supposed to call to schedule, they never did). We still do not have the missing screens, as when they finally sent someone out to build them, he was sent with screens that were too small. So 7 months after installation, we still have stickers covering portions of our windows. When you open the windows, the stickers become covered and cannot be removed, so you'd need a 2 story ladder to do it. At the inspection it was noted that the stickers they left on the windows were on the OUTSIDE instead of the inside, and therefore could not be removed. ![]() I had called, emailed, etc numerous times and FINALLY got them to schedule someone to come out for the inspection. Home Depot is not willing to take care of us the customer.īased on our experience, no one in our family or friends will hire Home Depot anymore.Īfter 4 months, no one had called about scheduling an inspection. We requested that Home Depot replace the French Doors in our bedroom to match the rest of the French Doors per our agreement or give us a credit for their mistake and also give us a credit for the two windows in the master bedroom that were never replaced. The runner came back, installed another sticker and the third inspection passed. Once again an inspector was scheduled for the final inspection and once again it was denied because the sticker the runner had placed on our window had nothing to do with our windows. Home Depot hired a paper runner and he showed up with a sticker. When the inspector came in he noticed that one of the kitchen windows was missing the sticker required by the county for insurance purposes and he failed the final inspection. Out of frustration I contacted Home Depot and requested not to replace the master bedroom windows and instead give us a credit.įinally, almost two years later Home Depot called the county for a final inspection. Why wasn't this checked at the warehouse before they brought the windows in? Hence the reason I mentioned incompetence. We would find out once the installers would get to our house and determine that there was a problem. The first time they had ordered the wrong windows, the second time the windows arrived with some damaged. The above-mentioned two windows by the master bedroom were ordered twice by Home Depot. Every time the installers had to come back to fix something that was done incorrectly my wife and I would take time off from work to be at the house. Every time they had to reorder these parts it would take another four months to come in. The installers installed the wrong French Door in our living room, damaged the edges of the two windows in the kitchen and the master bedroom. It has taken almost two years for this small project to be completed, some of the problems we encountered were poor workmanship on the part of the subcontractors that came to our house and other problems have been the incompetence showed by the real Home Depot employees that handled the order of the parts needed for our house. Out of the three sets of French Doors, the one in our bedroom opens on the right side. A contract amendment was made via email on November 10, 2020, that required all the French Doors to open on the left side. When the installers arrived at our house we realized they were not Home Depot employees but subcontractors, lie number two.
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